HERE TO HELP
HERE TO HELP
Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about using SoldSafe.
Everything you need to know about using SoldSafe.
Getting Started
Getting Started
SoldSafe is a platform designed to help bring more confidence to peer-to-peer transactions through identity verification, secure funds handling, and a structured transaction process.
SoldSafe is a platform designed to help bring more confidence to peer-to-peer transactions through identity verification, secure funds handling, and a structured transaction process.
No. SoldSafe is designed to work regardless of where you connect with the other party — an online marketplace, community group, forum, classified site, or direct referral.
No. SoldSafe is designed to work regardless of where you connect with the other party — an online marketplace, community group, forum, classified site, or direct referral.
SoldSafe can support transactions that originate on SoldSafe or elsewhere. Its primary purpose is to help facilitate a safer transaction experience between buyers and sellers.
SoldSafe can support transactions that originate on SoldSafe or elsewhere. Its primary purpose is to help facilitate a safer transaction experience between buyers and sellers.
Verification
Verification
Verification helps provide greater confidence that the people participating in a transaction are real individuals.
Verification helps provide greater confidence that the people participating in a transaction are real individuals.
Depending on the transaction and its requirements, verification may include identity verification, selfie verification, phone verification, and banking verification.
Depending on the transaction and its requirements, verification may include identity verification, selfie verification, phone verification, and banking verification.
SoldSafe is designed to help verify users while protecting sensitive personal information.
SoldSafe is designed to help verify users while protecting sensitive personal information.
The Vault
The Vault
The Vault is the secure holding account used during a transaction. Funds are secured in the Vault until transaction requirements have been met.
The Vault is the secure holding account used during a transaction. Funds are secured in the Vault until transaction requirements have been met.
Funds are released after the transaction has been completed and confirmation requirements have been satisfied.
Funds are released after the transaction has been completed and confirmation requirements have been satisfied.
Transaction requirements and release conditions are designed to help protect both parties throughout the process.
Transaction requirements and release conditions are designed to help protect both parties throughout the process.
Buying with SoldSafe
Buying with SoldSafe
SoldSafe helps provide additional confidence through verified users, secure funds handling, and a structured transaction process.
SoldSafe helps provide additional confidence through verified users, secure funds handling, and a structured transaction process.
Transaction workflows are designed to allow buyers to review and confirm completion before funds are released.
Transaction workflows are designed to allow buyers to review and confirm completion before funds are released.
SoldSafe includes processes to help address transaction disputes and concerns.
SoldSafe includes processes to help address transaction disputes and concerns.
Selling with SoldSafe
Selling with SoldSafe
SoldSafe helps sellers know that transaction funds have been secured before completing the exchange.
SoldSafe helps sellers know that transaction funds have been secured before completing the exchange.
Buyers participating in protected transactions may be required to complete verification requirements before proceeding.
Buyers participating in protected transactions may be required to complete verification requirements before proceeding.
Specific outcomes may depend on transaction status and platform policies.
Specific outcomes may depend on transaction status and platform policies.
Transactions
Transactions
SoldSafe can support a wide variety of peer-to-peer transactions, including vehicles, electronics, furniture, collectibles, equipment, and other eligible items.
SoldSafe can support a wide variety of peer-to-peer transactions, including vehicles, electronics, furniture, collectibles, equipment, and other eligible items.
Yes. SoldSafe currently supports eligible local transactions of up to $9,999. This allows us to provide a secure experience for the vast majority of everyday Marketplace purchases while maintaining the protections built into the platform.
Yes. SoldSafe currently supports eligible local transactions of up to $9,999. This allows us to provide a secure experience for the vast majority of everyday Marketplace purchases while maintaining the protections built into the platform.
Yes. Certain transaction types may support shipping and delivery workflows.
Yes. Certain transaction types may support shipping and delivery workflows.
Yes. SoldSafe is designed to support in-person transactions as well as other transaction types.
Yes. SoldSafe is designed to support in-person transactions as well as other transaction types.
Security & Privacy
Security & Privacy
Protecting user information and transaction security is a core part of the SoldSafe experience.
Protecting user information and transaction security is a core part of the SoldSafe experience.
Banking and payment information is handled through secure systems designed to protect sensitive data.
Banking and payment information is handled through secure systems designed to protect sensitive data.
SoldSafe combines user verification, secure funds handling, and transaction workflows to help create a safer transaction experience.
SoldSafe combines user verification, secure funds handling, and transaction workflows to help create a safer transaction experience.
get in touch
get in touch
Still have questions?
Still have questions?
We’re here to help. Whenever you need us.
We’re here to help. Whenever you need us.
